Terms of service.

Effective date: May 2, 2026

These Terms of Service ("Terms") apply to your use of serviceboss.io, app.serviceboss.io, and any website, software, automation, hosting, marketing, or related services provided by Service Boss LLC ("Service Boss," "we," "us," or "our"). By using our website, booking a call, creating an account, signing an order, paying an invoice, or using our services, you agree to these Terms.

If you sign a separate written proposal, statement of work, subscription agreement, or client agreement with us, that agreement controls where it conflicts with these Terms.

1. Who we serve

Service Boss builds and supports marketing systems for service businesses. Our services may include strategy, research, website design and development, hosting, forms, calendar booking, chat, automation, text messaging, email, reporting, maintenance, and related growth services.

2. Accounts and authorized users

You are responsible for the accuracy of information you provide, the security of your login credentials, and all activity under your account. You may only use our client systems for lawful business purposes and must not attempt to access systems, accounts, or data you are not authorized to access.

3. Project scope and client responsibilities

Project deliverables, timelines, pricing, revision rounds, included services, and launch requirements may be described on our website, in a proposal, or in a written agreement. You are responsible for providing accurate business information, approvals, brand assets, images, service descriptions, legal disclosures, industry-specific requirements, and access to any third-party accounts needed to complete the work.

You are responsible for making sure your business, offers, licenses, claims, prices, testimonials, before-and-after photos, customer communications, and advertising comply with laws and rules that apply to your industry and location.

4. Billing, subscriptions, and automatic renewal

Unless we agree otherwise in writing, setup fees, project fees, and one-time charges are due before work begins or before the related deliverable is released. Monthly plans are billed in advance and renew automatically until canceled. By providing a payment method or approving an invoice, you authorize us and our payment processors to charge all agreed fees, recurring subscription charges, usage-based charges, applicable taxes, and other amounts due for the services you selected.

Recurring plan details, including price, billing frequency, included services, and cancellation method, will be disclosed before you are charged. You agree to keep your billing information current. If a payment fails or an invoice becomes overdue, we may pause work, withhold launch or handoff, suspend hosting or software access, disable automations, or terminate services after reasonable notice.

Fees are non-refundable unless we expressly agree otherwise in writing or a refund is required by law. Cancellations stop future recurring charges but do not erase amounts already due for completed work, active billing periods, third-party costs, usage, or services already provided.

5. Cancellations and service handoff

You may cancel a monthly plan by using the cancellation option in your account if available, or by emailing contact@serviceboss.io. We may ask reasonable questions to verify the account and prevent unauthorized cancellation. If you cancel, the cancellation will apply to future billing and may take effect at the end of the current paid billing period unless we agree otherwise in writing.

After cancellation, we will make a reasonable effort to package and provide the website files that you own, subject to payment of all setup fees, project fees, and undisputed outstanding amounts. Ongoing infrastructure and managed services, including hosting, forms, calendar, chat, CRM, automation, text messaging, email sending, monitoring, security, maintenance, analytics, and third-party software access, end when the related subscription ends. Those services would need to be replaced if you host or operate the website elsewhere.

6. Ownership and licenses

After all applicable setup, project, and undisputed amounts are paid, you own the final website files, final approved copy, and custom assets we create specifically for your business, except for our pre-existing materials, reusable frameworks, code libraries, internal tools, templates, know-how, processes, and third-party materials.

You grant us permission to use the information, content, logos, photos, reviews, and materials you provide as needed to perform the services. You represent that you have the rights needed to provide those materials to us. We may display completed work in our portfolio, case studies, marketing, and sales materials unless you ask us in writing not to do so.

7. Third-party services

Our services may rely on third-party platforms for hosting, DNS, forms, calendar booking, chat, CRM, AI tools, SMS, email, payments, analytics, reporting, security, and other functions. We are not responsible for third-party outages, policy changes, pricing changes, data practices, account suspensions, deliverability issues, or platform decisions outside our control. Your use of third-party services may also be governed by their own terms and policies.

8. SMS, email, and customer communications

If you use our messaging, follow-up, missed-call text-back, review, email, or automation tools, you are responsible for having the consent, notices, opt-out processes, and legal basis required to contact your customers and leads. You must not upload or message contacts who have opted out, withdrawn consent, or otherwise should not be contacted.

If you consent to receive Service Boss text messages, message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to marketing messages is not required to buy services from us.

9. AI and automation

Some services may use AI, automation, or generated suggestions. These tools can help with speed and consistency, but they may produce incomplete or inaccurate output. You are responsible for reviewing automated responses, website content, business claims, customer messages, and recommendations before relying on them. AI and automation are not legal, financial, tax, medical, or other professional advice.

10. No guaranteed results

We work to build high-quality websites and marketing systems, but we do not guarantee revenue, leads, rankings, traffic, reviews, conversion rates, ad performance, platform approval, uninterrupted service, or any specific business outcome. Results depend on many factors outside our control, including your market, offer, reputation, pricing, follow-up, budget, competition, customer demand, and third-party platforms.

11. Acceptable use

You may not use our website, systems, or services to break the law, infringe rights, mislead customers, send spam, send unlawful calls or messages, collect data without proper authorization, distribute malware, interfere with service operation, scrape protected areas, reverse engineer our systems, or upload harmful, deceptive, abusive, or infringing content.

12. Service availability and changes

We may update, modify, suspend, or discontinue parts of the website, app, or services. We try to keep client systems available and secure, but no online service is guaranteed to be uninterrupted, error-free, or immune from failure.

13. Disclaimers and limitation of liability

To the fullest extent allowed by law, our website, app, and services are provided "as is" and "as available." We disclaim all warranties not expressly stated in a written agreement. To the fullest extent allowed by law, Service Boss will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost leads, platform actions, or business interruption.

To the fullest extent allowed by law, our total liability for any claim related to the services will not exceed the amount you paid to Service Boss for the service giving rise to the claim during the three months before the event giving rise to liability.

14. Indemnification

You agree to defend, indemnify, and hold Service Boss harmless from claims, damages, losses, liabilities, penalties, costs, and expenses arising from your business, your content, your customer data, your instructions, your breach of these Terms, your violation of law, or your use of the services.

15. Governing law

These Terms are governed by the laws of Kansas, without regard to conflict of law rules. Any dispute will be handled in the state or federal courts located in Kansas, unless another written agreement requires a different process.

16. Updates

We may update these Terms from time to time. The effective date above shows when they were last updated. Continued use of our website, app, or services after updates means you accept the updated Terms.

17. Contact

Questions about these Terms can be sent to contact@serviceboss.io or by phone at (620) 765-4177.